Cosmetic Grading
All items are graded based on their cosmetic appearance as GOOD, GREAT, EXCELLENT, AS NEW OR BRAND NEW. Certified Tech Direct are very careful to make sure that we correctly grade the devices but ultimately it is a subjective exercise. We supply indicative photos in the listing to give you a clear guide of what you can expect and we have a grading video that details examples of the various grade options available.
If you have any concerns at all upon receiving your phone please contact us via email and we will work with you to get a fair resolution. Please don’t open a return case before discussing it with our team.
AS NEW
Device is as close to a brand new device as possible. Marks, if ever, will be microscopic.
EXCELLENT
Device looks “as new” (only microscopic surface marks or very fine scratches). This phone is ex-demo or change of mind return and is very lightly used.
GREAT
Device is in very good cosmetic condition, shows light signs of wear (minor surface scratches or scuff marks). The device has been very well looked after and is in very tidy condition.
GOOD
Device has been used and shows signs of normal wear and tear (surface scratches and marks). Our best value option. Functions 100% is backed by our 30-day satisfaction guarantee and 12-month warranty.
Battery Performance
All phone batteries have different capacity and the amount of time that they will last depends on capacity and type of usage. Certified Tech Direct tests every battery to ensure that it is above 80% of its original manufactured capacity.
From time to time the capacity of the battery drops unexpectedly, causing issues. Batteries ARE covered by warranty – to take advantage of this warranty please contact us at customer.support@certifiedtechdirect.com.au and we will diagnose the problem and resolve it for you immediately.